Support
How do I order?
Find the products you need, add them to your request and ask for a quotation. We reply with a priced quotation. The order is confirmed when you accept it or send us an approved purchase order.
Does sending a request confirm an order?
No. A request is not a confirmed sale and does not guarantee stock. You always receive a quotation first.
Why are there no prices on the site?
Prices are given in your quotation.
How do I know if a product is available?
Availability is confirmed when we reply to your request. If something is unavailable, we tell you which quantity is affected, what happens next and the expected date if we know it. We never substitute a product without your approval.
Which products can I find here?
Procedure packs for cardiology, radiology and surgery, and individual components where they are offered. Only products we are approved to supply are listed.
Where do you deliver?
We are based in Harare. Tell us your delivery location when you ask for a quotation.
What if something is wrong with a delivery?
Send us a message below with your reference number and what happened.
Can I send patient information?
No. Please do not send patient names, records or images.